Can you record customer service




















Accumulation it is not a catch for automated recordings e. For announcements that are not automated, one could ask the announcer to repeat themself after enabling recording. Or one could announce themself that they have just started recording. Add a comment. Sample of such a law: MA General Law c.

Upnorth Upnorth 4 4 silver badges 9 9 bronze badges. No, I don't know of any such case report. When laws are clearly written there may be no need to sue everyone "agrees" what it means , let alone appeal, so there may never be any case finding that the obvious and natural interpretation is correct.

True, but the two party laws are not written to require express consent from all parties: a 1-party announcement suffices to defeat the expectation of privacy. Since you're suggesting that it takes express consent from all parties even in the face of a recording announcement, I thought you had some specific case law that supported that. See the OPs last sentence. I certainly didn't mean to suggest "that it takes express consent from all parties".

I'm saying that the fact that you consent to their recording does not automatically mean they consent to yours and the law requires "consent of all parties" for EACH recording to be legal.

In a 1-party consent jurisdiction, there is no requirement that any party make an announcement because the individual making the recording counts as a party. Because the party making the recording is aware he or she is making the recording, one party to the conversation has consented. At the same time, it's an almost uniform fact across jurisdictions that recording a conversation to which you are not a party and have not received consent from at least one of the parties is illegal.

Show 1 more comment. Community Bot 1. Do you have any case law that support your conclusion? There's a difference between a reasonable expectation, and actual knowledge of what the statutes and courts say. Reasonable expectation of privacy is a Fourth Amendment analysis and relates to government actions. Requirements for notification come from state-level statutes. This answer is correct. In most states' statutes, as long as one party consents then the conversation may be recorded.

Whether such a recording is admissible in court may be spread online is another matter. The question explicitly stipulates a two party consent state otherwise it'd be moot.

KC, it also applies to privacy from fellow citizens. Private citizens have been successfully protected against 1st amendment encroachments based on their having supposedly violated the privacy of fellow citizens. Show 6 more comments. Jim Ye Jim Ye 1. Law Stack Exchange is for educational purposes only and is not a substitute for individualized advice from a qualified legal practitioner.

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However, we can look to the state by state wiretapping laws for guidance. States either have laws requiring one-party or two-party consent. One-party means just one person, which is to say, yourself, has to be okay with recording the call for it to go forward.



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