If there are no reported outages, try the troubleshooting steps mentioned above. For Mobile Wireless Broadband subscribers, there are instances of coverage problems every once in a while. In some cases, connectivity issues are caused by signal interference. Aside from moving your device closer to the modem, make sure it is away from other devices or objects that may cause interference.
These include:. If any of these problems persist despite repeated troubleshooting and assistance from technicians, it might be time to upgrade your Dodo internet plan or to consider switching to a new NBN service provider.
Check out some of these NBN plans to find the best fit for your needs or call Compare Broadband at for immediate assistance. Enter your contact details and one of our friendly staff will get back to you at your requested time. Alternatively you can call us now on Our service is free.
All we ask is that if you find a plan through us you use our phone numbers or sign up online links. That way we can stay free for you. We do receive a commission from our providers if you sign up through us but this does not affect how we display plans or the results we show you. We are Australian owned and locally operated in Melbourne so we understand Australian's broadband needs. Categories: Guides. Written by: Compare Broadband.
Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers, website position, and revenue model.
Sponsorship fees may be higher than referral fees. For more information see How We Are Funded. Canstar Blue may be paid for this referral. The amount of data the provider has advertised for the billing period of their plan. Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions. A 'speed tier' refers to the four NBN wholesale speed tiers available to your internet provider to sell to the public.
Speed tiers are based on a range of typical busy evening download speeds measured in Megabits per second Mbps. Please note, not all speed tiers are available everywhere. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network.
Check with a retailer before purchasing to see what speed you will likely receive at your address. Please note: this tool searches the NBN plans available for homes with fixed line connections.
The advertised cost the provider has advertised for the billing period of the plan. Your issue will probably be and should be referred to a case manager and that department resides in Australia, so once an arrangement is made to speak with them directly, rest assured that you won't be speaking to someone in an off-shore call centre. Hi, I've spoken to my case manager but they still didn't seem to be from Australia. That isn't the major problem though, what should I do now. Which department should I contact and how can I resolve the problem.
Case managers are a specialised team within the Customer Resolution Group which, to the best of my knowledge, is located in Melbourne, Australia. As a case manager has already been assigned to your issue, they should be able to escalate things internally, have the matter investigated through various other technical departments and provide you with a satisfactory resolution.
At least that's how it's supposed to work. CrowdSupport Home. Home Automation. Telstra Plus. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.
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If you have a question please post a new topic. Ramie Level 3: Gumshoe. November
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